Shipping Policy

Last updated: 19 June 2026

This Shipping Policy explains how shipping, delivery and dispatch work when you place an order with INC-APPAREL.

By placing an order through our website, you agree to the terms set out in this Shipping Policy.

Our website is:
https://inc-apparel.com

1. Order Processing

Once you place an order with INC-APPAREL, you will receive an order confirmation email.

For custom, personalised or made-to-order products, production will not begin until we have received all required information and, where applicable, final design approval.

This may include:

• Names or nicknames

• Logos

• Sizes

• Colours

• Sponsor details

• Design instructions

• Digital mock-up approval

Please check all details carefully before approving your design.

2. Custom and Personalised Product Timescales

Many of our products are custom, personalised or made to order.

Our current estimated production time for custom and personalised products is:

3–6 weeks from final design approval

This timescale includes artwork, production, quality checks, packing and preparation for dispatch.

Please note that this is an estimated timescale and not a guaranteed delivery date.

Delays may occasionally occur due to high order volumes, supplier delays, production schedules, customs processing, courier delays or circumstances outside our control.

3. Ready-to-Ship Products

If an item is listed as ready to ship, we aim to dispatch it as soon as possible.

Ready-to-ship items may still be subject to order processing times, weekends, bank holidays and courier collection schedules.

If your order contains both ready-to-ship and custom or made-to-order items, your order may be shipped together once all items are ready, unless we agree otherwise.

4. UK Shipping

We predominantly use Royal Mail Tracked 24 for UK deliveries.

On the odd occasion, we may use Evri or another suitable courier if required.

The courier used may depend on parcel size, destination, service availability, operational requirements or courier restrictions.

5. Royal Mail Tracked 24

Royal Mail Tracked 24 is usually a fast delivery service once your order has been dispatched.

Please note that Royal Mail Tracked 24 refers to the delivery service after dispatch and does not include the production time for custom, personalised or made-to-order products.

For example, if your custom shirt has a 3–6 week production time, the Royal Mail Tracked 24 service begins once the completed order has been dispatched.

6. Free UK Shipping

We offer free UK shipping on orders over £99.

Free shipping will be applied automatically at checkout when your order qualifies.

The free shipping threshold may be subject to change during promotions or updates to our shipping services.

7. International Shipping

We currently ship internationally.

International delivery times can vary depending on the destination country, courier service, customs processing and local delivery networks.

For international orders, please contact us by email for a shipping quote before placing your order.

Email: info@inc-apparel.com

For orders outside the UK, customers may be required to pay customs charges, import duties, taxes or local handling fees.

These charges are set by the destination country and are the responsibility of the customer.

INC-APPAREL is not responsible for customs charges, import duties or local taxes applied after dispatch.

8. Tracking Information

Where tracking is available, tracking information will be provided once your order has been dispatched.

Please allow time for tracking details to update after dispatch, as courier systems may not update immediately.

For custom and personalised products, tracking will not be available until production is complete and the order has been shipped.

9. Delivery Addresses

Please make sure your delivery address is correct when placing your order.

INC-APPAREL is not responsible for delays or failed deliveries caused by incorrect, incomplete or outdated address details provided by the customer.

If you notice an error with your delivery address, please contact us as soon as possible.

If your order has not yet been dispatched, we will do our best to update the address.

Once an order has been dispatched, we may not be able to change the delivery address.

10. Missed Deliveries

If a courier attempts delivery and you are not available, they may leave instructions, attempt redelivery or send the parcel to a local collection point.

It is the customer’s responsibility to follow the courier’s instructions and collect or rearrange delivery where required.

If a parcel is returned to us due to missed delivery, failed collection, incorrect address or refusal of delivery, additional shipping charges may apply to resend the order.

11. Delayed Deliveries

We do our best to dispatch and deliver orders as quickly as possible, but delays can sometimes happen.

Delivery delays may be caused by:

• Courier delays

• Royal Mail or Evri service disruption

• Severe weather

• Bank holidays

• High seasonal demand

• Customs processing

• Incorrect delivery information

• Production delays

• Events outside our control

If your order has been dispatched and appears delayed, please contact us and we will do our best to help.

12. Lost Parcels

If your parcel appears to be lost, please contact us with your order number and delivery details.

We may need to investigate the issue with the courier before a replacement or resolution can be offered.

Courier investigations can take time, and we may need to wait for confirmation before taking further action.

13. Damaged Parcels

If your parcel arrives damaged, please contact us as soon as possible.

Please include:

• Your order number

• Photos of the damaged packaging

• Photos of the damaged item

• A description of the issue

This helps us investigate the matter and raise a claim with the courier where appropriate.

14. Split Shipments

In some cases, we may ship items separately.

This may happen if:

• Your order includes multiple product types

• Some items are ready before others

• Your order includes both ready-to-ship and made-to-order items

• Products are fulfilled from different locations

If your order is sent in separate shipments, tracking details may be provided for each parcel where available.

15. Pre-Orders

If you purchase a pre-order item, the estimated delivery or dispatch timeframe will usually be shown on the product page or in the product description.

Pre-order dates are estimates and may change due to supplier, production or shipping delays.

If your order contains a pre-order item and other items, your order may be shipped together when the pre-order item becomes available, unless we agree otherwise.

16. Custom, Personalised and Made-to-Order Items

Custom, personalised and made-to-order items are produced specifically for you.

These products include items with:

• Names

• Nicknames

• Initials

• Logos

• Sponsors

• Custom colours

• Custom team designs

• Academy or club designs

• Bespoke artwork

Because these items are made to order, they may take longer than standard products.

Please allow the full estimated production time before contacting us for an update, unless your order is outside the stated timescale.

17. Contact Us About Shipping

If you have a question about shipping, delivery, international shipping quotes or tracking, please contact us.

Email: info@inc-apparel.com

Please include your order number if your message relates to an existing order.

For international shipping quotes, please include your delivery country, full delivery address where possible, and the products you would like to order.

18. Summary

• Custom and personalised products currently take approximately 3–6 weeks from final approval

• We predominantly use Royal Mail Tracked 24 for UK deliveries

• On the odd occasion, we may use Evri or another suitable courier

• UK orders over £99 qualify for free shipping

• International customers should email us for a shipping quote before placing an order

• International customers may be responsible for customs charges, import taxes or local fees

• Tracking is provided once your order has been dispatched